Privacy & Cookie Policy

Last updated: 3rd July 2026

This Privacy & Cookie Policy describes how personal data of users visiting the Venzi Transfer website and using the contact channels available on the website is processed.

The website provides information about Transfer services, Taxi NCC services, airport Transfers, private Transfers, tours, wedding services and connections to and from the main destinations served.

1. Data Controller

The Data Controller is:

Venzi Massimo
Piazzale Toccalli, 1
23100 Sondrio
VAT No. 01098660143
Phone: +39 339 2819731
Email: info@valmalencotaxi.it

For any request regarding the processing of personal data, users may contact the Data Controller at the email address indicated above.

2. Types of data processed

The website does not include contact forms, reserved areas, newsletters or user registration systems.

However, during navigation or through the use of the contact buttons available on the website, the following categories of data may be processed.

Navigation data

The IT systems and software procedures used to operate the website may acquire, during their normal operation, certain data whose transmission is implicit in the use of Internet communication protocols.

This may include, by way of example:

  • IP address;
  • type of browser used;
  • operating system;
  • domain name and addresses of the websites from which access was made;
  • information about the pages visited;
  • time of the request;
  • method used to submit the request to the server;
  • other parameters relating to the user’s operating system and IT environment.

This data is used to enable the correct operation of the website, obtain aggregated statistical information and ensure system security.

Data voluntarily provided by the user

Users may contact Venzi Transfer through the buttons available on the website:

  • WhatsApp;
  • phone;
  • email.

The use of these channels involves the processing of data voluntarily provided by the user, such as name, phone number, email address, message content, information relating to a Transfer request, date, route, number of passengers or other information useful for managing the request.

This data is processed exclusively to respond to requests received, provide information about services, communicate availability, prices and details relating to the requested service.

3. Purposes of processing

Personal data may be processed for the following purposes:

  1. Technical operation of the website
    To enable navigation, security, maintenance and correct operation of the website.
  2. Responding to user requests
    To reply to requests sent via WhatsApp, phone or email.
  3. Managing information and quotation requests
    To provide information about availability, prices, routes, Transfer services, Taxi NCC services and related services.
  4. Statistical analysis
    To analyse website use in aggregated form through tools such as Google Analytics, subject to the user’s consent where required.
  5. Advertising activities and conversion measurement
    To manage Google Ads campaigns and measure the effectiveness of advertisements, subject to the user’s consent where required.
  6. Displaying Google reviews
    To display reviews from Google on the website through an external widget provided by Trustindex.io.
4. Legal basis for processing

The processing of personal data is based on the following legal bases:

  • performance of pre-contractual or contractual measures, when the user requests information, availability or quotations for a service;
  • legitimate interest of the Data Controller, to ensure the technical operation, security and maintenance of the website;
  • user consent, for the use of non-technical cookies and tools, such as analytics, advertising tools, conversion tracking or third-party widgets where required;
  • legal obligations, when processing is necessary to comply with regulatory, tax or administrative obligations.
5. Processing methods

Data processing is carried out using IT, telematic and, where necessary, manual tools, in accordance with the principles of fairness, lawfulness, transparency and confidentiality.

The Data Controller adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

6. Data retention

Personal data voluntarily provided via email, phone or WhatsApp is retained for the time necessary to manage the user’s request and for any subsequent administrative, tax or organisational obligations connected to the service.

Technical navigation data is retained for the time strictly necessary for the operation and security of the website, unless further retention is required to investigate unlawful activities.

Data collected through analytics, advertising tools or third-party widgets is retained according to the settings of the respective services and the preferences expressed by the user through the cookie banner.

7. Disclosure of data to third parties

Personal data may be processed by external parties that provide technical, IT or professional services to the Data Controller.

These may include:

  • hosting and web service providers, specifically Netsons;
  • email service providers;
  • statistical analysis tool providers, such as Google Analytics;
  • advertising tool providers, such as Google Ads;
  • review widget providers, such as Trustindex.io;
  • cookie consent management tool providers, such as CookieYes;
  • administrative, tax or legal consultants, where necessary.

These parties process data according to their respective privacy policies and, where applicable, as external data processors.

8. Transfer of data outside the European Union

Some third-party services used by the website, such as Google Analytics, Google Ads, Trustindex.io or other connected tools, may involve the transfer of data to countries outside the European Economic Area.

In such cases, the transfer takes place according to the safeguards provided by applicable legislation, such as adequacy decisions, standard contractual clauses or other instruments provided for by Regulation (EU) 2016/679.

9. User rights

Users may exercise at any time the rights provided for by Articles 15 and following of Regulation (EU) 2016/679.

In particular, users have the right to:

  • obtain confirmation as to whether or not personal data concerning them exists;
  • request access to their personal data;
  • request the rectification of inaccurate data;
  • request the deletion of data;
  • request the restriction of processing;
  • object to processing;
  • request data portability, where applicable;
  • withdraw consent given, without affecting the lawfulness of processing based on consent before its withdrawal.

Requests may be sent to:

info@valmalencotaxi.it

Users also have the right to lodge a complaint with the Italian Data Protection Authority.

Cookie Policy

10. What cookies are

Cookies are small text files that websites visited by the user send to the user’s device, where they are stored and then sent back to the same websites during subsequent visits.

Cookies may be used for technical, statistical, functional or marketing purposes.

11. Types of cookies used by the website

The website may use the following types of cookies and tracking tools.

Technical cookies

These cookies are necessary for the correct operation of the website and navigation. They do not require the user’s consent.

They may include cookies relating to:

  • website security;
  • technical management of navigation;
  • storage of cookie preferences;
  • operation of the cookie banner.
Analytics cookies

The website uses Google Analytics to collect statistical information about website use, such as pages visited, visit duration, traffic source and general user behaviour.

These tools help the Data Controller understand how the website is used and improve its content, structure and performance.

The use of Google Analytics takes place subject to the user’s consent, where required by applicable legislation and the settings of the cookie banner.

Marketing and advertising cookies

The website may use tools connected to Google Ads for the management of advertising campaigns, conversion measurement and analysis of advertisement effectiveness.

These tools may use cookies or similar technologies to measure users’ interactions with the website and with advertisements.

Marketing cookies are installed only after the user has given consent.

Third-party cookies and content

The website uses a widget provided by Trustindex.io to display Google reviews.

This widget may involve the loading of content from external services and the possible use of cookies or similar tools by third parties.

These tools are subject to the respective privacy and cookie policies of those third parties.

12. Cookie consent management

The website uses CookieYes to manage consent relating to cookies.

On the first visit, the user may:

  • accept all cookies;
  • reject non-essential cookies;
  • customise preferences;
  • subsequently modify the preferences expressed.

Users may also manage or delete cookies directly from their browser settings.

13. Third-party cookies

Third-party services that may be present on the website may install cookies or use tracking technologies according to their own policies.

The main services used or planned include:

Google Analytics

A statistical analysis service provided by Google, used to monitor website usage and improve content and performance.

Google Ads

An advertising service provided by Google, used for promotional campaigns and conversion measurement.

Trustindex.io

A service used to display Google reviews on the website through a widget.

CookieYes

A service used to manage the cookie banner and store the user’s consent preferences.

14. How to disable cookies from the browser

Users can configure their browser to block, delete or receive alerts relating to cookies.

Settings vary depending on the browser used. Examples include:

  • Google Chrome;
  • Mozilla Firefox;
  • Safari;
  • Microsoft Edge.

Disabling technical cookies may affect the correct operation of the website.

15. Changes to this Privacy & Cookie Policy

The Data Controller reserves the right to modify or update this Privacy & Cookie Policy at any time, including as a result of regulatory, technical or organisational changes.

Users are invited to consult this page periodically.

16. Contacts

For any request relating to this Privacy & Cookie Policy or to the processing of personal data, users may contact:

Venzi Massimo
Piazzale Toccalli, 1
23100 Sondrio
VAT No. 01098660143
Phone: +39 339 2819731
Email: info@valmalencotaxi.it